![]() The support team can see in real time exactly what the user sees, point users in the right direction, or even directly take over control of the remote Android app. The supporter of the app will automatically be notified about the service request and then can connect to the app. HelpWork for Android with TeamViewer is an integration that enables administrators to get remote control access to supported Android devices managed by MobileIron Cloud. It works ok on another network that doesn’t use our proxy so I’m sure we just need to allow some additional URL’s. The windows desktop app works fine when on the same network but the iOS app doesn’t connect at all. You will also need to create a Script token (preferably from the TeamVieweradministrator account). Hello, We are having issues with TeamViewer for iOS. Users who require assistance simply need to tap on a help button within the app that has integrated the screen sharing SDK to generate a support request. In order to be able to use the TeamViewer integration in Jamf, you will need to have a TeamViewer account with an eligible license activated (see top of the article for details). 3) Make sure the ‘REQUEST DESKTOP WEBSITE ON’ is not enabled for all websites, as shown below. ![]() After the connections was accepted on the supported device, you are connected to the mobile device and can use the screen-sharing features 'View and show'. Since the release of the TeamViewer QuickSupport app for iOS 11, it is generally possible to share your iOS screen via TeamViewer (Classic). 2) Scroll to the ‘Safari’ setting, and expand the ‘Request Desktop Website’. Tab the Computers entry at the bottom of the app and tab on the blue arrow next to the supported device. ![]() “Using TeamViewer’s iPhone, iPad and Android compatible SDK, support teams can now easily access these apps remotely and resolve issues quickly and effectively.”With real time screen sharing of an iOS and Android app, companies can assist app users and troubleshoot any problem. This is a global workaround that applies to all sites requested by Safari, and not only TeamViewer (Classic). Compatible with iOS 7, iOS 8, and Android, TeamViewer’s new screen sharing SDK is ideal for any kind of app, especially for B2B apps, apps that run in kiosk mode and consumer apps that might require remote assistance. TeamViewer has announced the release of a new Software Development Kit (SDK) specifically designed to allow mobile app developers to easily integrate remote support functionality into their apps.
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